Refund policy

Return and Refund Policy

At Black Sheep UK, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, you may return it to us for a refund or exchange under the following conditions:

1. Eligibility for Returns

  • Items must be returned within 14 days from the date of delivery.
  • Items must be in their original condition, unused, and in their original packaging.
  • Proof of purchase (e.g., order confirmation, receipt) must be provided.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or clearance items
  • Custom or personalised items
  • Gift cards
  • Perishable goods

3. Return Process

  1. Initiate a Return: Contact our customer service team at Sales@blacksheepuk.com to initiate a return. Provide your order number and the reason for the return.
  2. Return Authorisation: Our customer service team will provide you with a Return Merchandise Authorisation (RMA) number and return instructions.
  3. Packaging: Securely package the item(s) in their original packaging, including all accessories, manuals, and documentation.
  4. Shipping: Ship the item(s) to the address provided by our customer service team. Customers are responsible for the return shipping costs, except in cases where the return is due to a defect or error on our part.

4. Refunds

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

5. Exchanges

  • If you need to exchange an item for a different colour, size, or style, follow the return process to return the original item and place a new order for the replacement item.
  • Exchanges are subject to product availability. We recommend contacting our customer service team to ensure the desired item is in stock.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team within 5 working days of delivery. Provide your order number and a description of the issue, along with photos if applicable.
  • We will arrange for a replacement or refund, including return shipping costs, for items confirmed to be damaged or defective.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Black Sheep UK
Sales@Blacksheepuk.com